FAQ

Why are your prices not on your web site?

Prices will vary enormously according to the process used and number of garments. We are always happy to quote and advise via email, phone or in person. Please fill out a quote form, phone us or call in.

Can I order online?

Yes, please email us or fill out a quote request form. We will confirm prices along with any recommendations and then email you a visual to check before starting work.

How long does an order take?

Colourcut, and Laserprint  processes are fastest and can sometimes be turned round same day although 4-5 days is standard. Print&Cut is usually 4-5 days and Screenprinting and DTG take two to three weeks. Please see “Print Options” for more info

What payment methods do you accept?

For amounts under £300 we can accept all major credit cards and debit cards either in-store or via a secure online link. Larger orders are payable via online BACS payments.

How do you need my design?

for most processes a high resolution jpeg or png or a PDF is fine – please see our Artwork Guide for more info. You can email it to us or bring it in on a memory stick. We are also happy to do basic design work for you.

Can you supply anything from your online catalogue?

Yes, subject to stock availability. However not all items are suitable for all processes so please contact us for more details and our range of recommended garments.

Can I bring in my own clothing?

We are happy to customise your own garments. Please note though that although there are rarely problems, we can never 100% guarantee the results and they are left at your own risk.

What is your minimum order?

for Colourcut, Print&Cut and Laserprint we can supply just one. For Screenprinting and DTG it’s a minimum of ten.

Where do I collect my order?

Goods can be collected from our Bridge Street store which is open seven days a week. Alternatively we can deliver locally, nationally or overseas at an extra charge.

Do you do embroidery?

We are no longer offering an embroidery service – this side of the business has been taken over by our ex head of embroidery (Darren Corn) trading as a separate business.  They won’t charge again for any set up fees already paid to us and should have a record of your previous orders so if you would like a quote for this please contact them direct:

DC Embroidery

Email: [email protected]

Phone: 01223 778338

Unit 2, Barnwell Business Park, Barnwell Drive, Cambridge, CB5 8UX